Wednesday, 30 April 2014

Mirtron’s Efficiency in Addressing Emergencies

To understand fully an emergency let’s first clearly define what “emergency” means?

The Merriam-Webster’s dictionary defines emergency as, “a serious, unexpected, and often dangerous situation requiring immediate action.” Clearly answering the call of an emergency is a serious issue and a depiction of humane behavior. Hence organizations which are high stake in the sense that the people have a dependence of life and everyday situations have to be very vigilant in their performance and response.

At Mirtron we consider ourselves as high stakes organization. We believe that the service of air-conditioning, heating and other air purifications require timely management and response. If a customer or client calls in for an emergency we have a stop watch situation activated in the facility and have to reach the destination in the designated time period. This efficiency and effectiveness in our outreach has made the most difference in quality retention, maintenance and improvement.

Hence imperative is on us as the team of your service providers to reach the facility on time and need, it is also important for our valued clients to understand that if they term a situation as an “emergency” to us, we take their word for it and use the best of our resources and time to reach for help. However it has been an observation that when we reach the facility either it’s not an emergency or the client is simply unavailable which makes it a tedious process for us to wait and then get things done.

It’s just a concern we want to share as we at Mirtron have zero tolerance for compromise in quality and hence we as a team only can deliver our best if our clients participate with us in providing it. Our customers are our utmost priority and hence keeping them happy is the top most agenda!


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