Tuesday 26 August 2014

Let’s make things Simpler & Better at Mirtron

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Mirtron believes in customer satisfaction, retention and most importantly sustenance of the relationship once strongly made. Hence the department of customer care works day in and out to ensure that there are zero errors to minimize any loss in terms of a dissatisfied, angry or confused customer.

Hence we at Mirtron have clear set customer policies that we follow. Today we would like to enlighten and empower our clients with the basic customer rights we communicate not only to our customers and employees but every stakeholder at large.

First of all our customers are the kings. Our customers are never wrong. With that philosophy in mind we strive to delight our customers with not only the products but after sales maintenance and service quality.

Secondly, proactive behavior which promises absolute attention and per set schedules allotted by product engineers for checkups and efficiency reports should be done on time that is our maintenance team do not need to be called up by our clients but they voluntarily call up their clients, set an appointment and check their equipment for absolute proper functioning and operation.

Thirdly, we have an open door policy which facilitates every member of our team to be available for the requisite services 24/7. We are open to queries and questions throughout. Plus our aspect of transparency makes us fool proof as every cost; every detail is first communicated to our clients removing all aspects of possible ambiguity making the procedure of acquiring our services a simple and easily comprehensible one.

We at Mirtron have a detailed customer care strategy highlighting the simplest and apparently trivial of things to those which usually make a great impact on the overall reputation of the organization. We therefore struggle and strive day in and out to make things simple, transparent and efficient for our clients.




Lucrative Discounts did Wonders for Mirtron

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A discount on services or products is not only a lucrative option for the customers but also the service providers. Yes every client is more excited and willing to avail a discount yet we at Mirtron believe that it’s more about being prepared, vigilant and motivated to serve.

We have a recent experience that we would like to share on this forum. We had last week randomly offered a 15% discount on our repair services of air conditioners. Hence as per the feasibility and analysis we were prepared for a greater influx of people trying to avail on the services to their best. The most practical analysis was made and everything well prepared. The discount was to last for 3 days and we as per our expectation were ready for the services we were to offer on repair.

The day initiated with a large number of people who had been procrastinating their AC needs and repair work lined up for various tune ups and demands. Every single member of the team was busy taking orders, providing services and answering calls.

It was meanwhile this hustle and bustle that we noticed people started meeting each other, discussing their problems and offering each other solutions. There it was the absolute vigilance of our customer care team that when they saw a major chunk of the people talking about their AC needs amongst themselves that we arranged a small cosy sitting area with a few experts seated to help them with their queries.

Tea was served on the house and the response we got was amazing. People actually sat, talked and thoroughly enjoyed the experience. Not only our customers were satisfied but most of them showed interest in other services and products Mirtron offered and made good deals.

Hence last week was not only a busy one but a source of great learning experience and achievement for the team at Mirtron.


Save on your Utility bills this summer!

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We have been receiving plenty of mails regarding the cost control of the utility bills in the rather warmer months of the year. Needless to say we all know that the increase in the use of the air conditioner would require a higher usage of electricity causing a surge in the billing process. However we at Mirtron have brought forward some basic reminders or a few ideas which are simple to apply but generate significant results in the overall utility costs.

Remember ceiling fans are always a lucrative investment in the short as well as long term. It helps lower down the temperature of your facility by at least 4 degrees which would require less usage of electricity by the air conditioner for further cooling.

Similarly avoid using appliances which require emission of heat in the vicinity which further heats up the area requiring extra energy for cooling for example replace gas ovens with more confined cooking procedures like microwave ovens etc.

Remember that insulation is a very simple tip which generates great results. Sometimes just going to your ceiling and checking out the details for insulation and applying them could help in decreasing the heat-up of walls and overall temperature of the facility.

Plus it will be very effective to keep your windows draped during the hot weathers to avoid conduction of heat through the window pane.

Also finally adjusting the thermostat of your Air conditioner is always a smart move. When in the office/house you can program the device or either manually adjust to lower down or increase the temperature as per the requirement.

At Mirtron we try to manage the number of queries we receive smartly by collecting the same kinds and most frequently asked ones first and answer them accordingly. We wish to entertain and benefit our customers to the best of our capacity.


Monday 11 August 2014

Maintaining Your Air Conditioner’s Thermostat

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There are numerous simple ways which could be adopted to maintain the operational functioning of your air conditioning facility and many times it’s just not simply about changing the filter to rid off the repair problems. Mirtron and the experts of Mirtron always stress on the minor areas to specifically focus to ensure that the life of the equipment could be enhanced with simple procedures.

Many times the simple fact and remembrance to turn the thermostat off while using a land mower could save the equipment of being laden with grass or any other lawn clippings being stuck to the outside coil of the air conditioner. Insect infestation is yet another problem which could be solved by the use of pesticide around the outside coil to ensure no ants, or bug cause bottle necks in the smooth functioning of the air conditioner.

Mirtron is a professional air conditioning service providing company which ensures that the optimum environment and comfort is provided to our end customers. It is also advised that a long run air conditioning helps in better maintenance of the good cool climate of the facility as compared to short ones which result in humid and damp feeling.

Similarly a programmable thermostat saves a lot of energy from being wasted making the entire process of making it cost effective a successful option. Adjusting the thermostat as per the need saves significantly on the electricity bills and of course the use.

Having a comprehensive tune up of your air conditioning facility is a must requirement for the smooth functioning of the equipment. Mirtron has a proactive stance in providing a complete package of maintenance and repair to their clients. Mirtron goes an extra mile to ensure that the schedules of maintenance are followed strictly and policy of any repair that is required is met on a timely basis.